Product agreement
As of February 1, 2021
Deposit Agreement and Disclosures
1. Introduction
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This agreement contains important information you should know about your deposit relationship with Aeldra Financial. It is important that you understand exactly how your Aeldra Checking Account works. Please review this agreement thoroughly. And if you have any questions, please contact us anytime at concierge@aeldra.com, or use the message center in the Aeldra App or call our customer service at 1-844-333-3101.

2. Our Agreement
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This agreement contains the Aeldra Product/Checking Account Agreement (the “Agreement”, the “Deposit Account Agreement”) for the Aeldra Checking Account (“Checking Account”, “Premier Checking Account”, “Student Checking Account”, “Deposit Account”) made available to eligible consumers by Blue Ridge Bank. N.A., member of the Federal Deposit Insurance Corporation (“FDIC”) (the “Bank” or “Issuer”) on behalf of Aeldra Financial Inc. (“Aeldra”). Aeldra is the program partner responsible for managing the Checking Account. “We”, “our”, and “us” refer to Aeldra, our successors, affiliates, or assignees. “You”, “your”, “Accountholder” and “member” refer to the owner of the Checking Account. This Agreement is revised periodically, so it may include changes from earlier versions. By providing a written or electronic signature on opening, or continuing to hold an account with us, you agree to the most recent version of this Agreement, which is available to you at www.aeldra.com, or by calling the Aeldra Concierge at 1-844-333-3101.

The Checking Account is a demand deposit account available from Blue Ridge Bank N.A. and is an interest-bearing checking account. Applicants may submit a request to open an Aeldra Checking Account by using the Aeldra mobile banking application (the “Aeldra App”). The Aeldra Checking Account is not designed for business use, and we may close the account if we determine it is being used for business purposes. We may refuse to process any transaction(s) we believe may violate the terms of this Agreement.

3. Cellular Phone Contact Policy
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By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later connect to a cellular device, you are expressly consenting to receiving communications-including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system-from us, Aeldra, our affiliates and our agents, at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider.

4. Eligibility
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To be eligible for an Aeldra checking account you must: (a) accept and agree to Aeldra’s Terms and our Privacy Policy (b) register with us on the Website or the Application; (c) be a Resident of the United States or a Citizen of India, (d) be at least 18 years old; (e) provide all information requested by us, such as your name, email address, mobile device number, online credentials for your Bank Account, and such other information as we may request from time to time (collectively, “User Information”); and (f) only use these Services in compliance with any and all applicable laws and regulations. You must also agree to accept electronic, rather than paper statements. This means; (i) you must keep us supplied with your valid email address; and (ii) you must agree to accept electronic delivery of all account communications (like end-of-year tax forms and electronic statements). We may use information from third parties to help us determine if we should open the Aeldra Checking Account.

5. Important information about procedures for opening a new account
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To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your passport, driver’s license, or other identifying documents.

6. The Aeldra checking account
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The Aeldra Checking Account consists of the online transaction demand deposit account used to make payments and transfers to third parties online or through the use of an Aeldra Mastercard® Debit Card (“Card”) that is automatically issued with the Account. The Aeldra Checking Account is a personal, checkless account. You may not issue paper checks with the Aeldra Checking Account.

6.1.  Account Titling and Ownership
The Aeldra Checking Account may only be owned and titled in the name of one person who may deposit, transfer, or withdraw funds. The Checking Account cannot be owned or titled jointly, by an organization, as Payable on Death (“POD”) or “In Trust For” (“ITF”).

6.2.  Death or Incapacitation
You or your appointed party, designee, or appointed individual agree to notify us promptly if you become legally incapacitated, are deemed incompetent, or die. We will continue to accept deposits and process transaction instructions into and from the Aeldra Checking Account until we are: (a) notified of your death or adjudication of incompetency and (b) have a reasonable opportunity to act. You agree that, even if we have knowledge of your death we may pay or process transactions involving the Aeldra Checking Account on or before the date of death for up to ten (10) days after that date unless ordered to stop by someone claiming interest in the Aeldra Checking Account. We may require additional documentation to confirm any claims made on the Aeldra Checking Account.

6.3.  Power of Attorney
You may give another person authority to make transactions on your Checking Account by giving power of attorney to another individual. The account owner and person executing power of attorney over a deposit account is known as the “Principal.” The person granted Power of Attorney for the Principal is known as the “Agent.” We may refuse to accept a power of attorney for reasonable cause, and we may require the Agent to sign an affidavit stating that the power of attorney presented to us is a true copy and that, to the best of the Agent’s knowledge, the Principal continues to be alive and competent and that the relevant powers of the Agent have not been amended or terminated. The Principal is responsible to provide us with any information if an affidavit presented to us is untrue or misleading or if the Agent exceeds the authority granted by the Principal in the power of attorney. The Agent is required to notify us in writing if the Principal dies or is declared incompetent. The power of attorney will continue in force until a) we receive written revocation from the Principal; b) we receive written notification of the Principal’s death, or c) we receive written notification of the death or incapacity of the Agent.

6.4.  Our Relationship With You
This Agreement and the deposit relationship do not create a fiduciary relationship.

6.5.  Privacy Policy
Our privacy policy is available at www.aeldra.com and is considered part of this Agreement.

6.6.  Rates, Fees & Transaction Limits  
         6.6.1 Rate Information & Fees (As of February 20, 2021)

          
We are consolidating our Premier and Student accounts into a single market-leading account called Quantum. Three key highlights:
          1. No minimum balance requirements – while our customers are holding large deposits with us, there are some who may have periods with low balances. Now customers do not need to worry about maintaining a minimum balance, getting the flexibility to use the account as is most beneficial to them.
           2. No fees – we have removed our charges and fees. This includes Zero wire fees to ensure that our customers don’t incur charges at our end to transfer their own funds.
          3. The highest interest rate in the market* - we are now offering up to 2% interest rate which is the highest in the U.S. by far.
A comparison of all the benefits of the new Quantum Account is in the table below.

All customers of the Premier or Student account will be transitioned automatically to the Quantum account and the benefits will accrue retroactively from the date of account opening.

Discontinued Products
New Product
Type of Account
Premier Account
Student Account
Quantum Account
Rewards
No Rewards
Rewards
No Rewards
Rewards
Qualifying Criteria for Fees
Minimum Average Daily Balance
$2,000
$15,000
$0
$15,000
No Minimum
Incoming Wire Transfer or ACH
YES
N/A
YES
N/A
No Requirement
Minimum number of Debit card transactions in calendar month
4 transactions
10 transactions
4 transactions
10 transactions
No Requirement
Interest rate for accounts with an average daily balance less than $500
0.01%
N/A
0.01%
N/A
N/A
Interest for accounts with an average daily balance equal or more than $500
On balances between $0 and $5,000
0.40%
0.50%
0.40%
2.00%
2.00%
On balances between $5,000 and $15,000
0.25%
0.25%
0.25%
0.25%
1.00%
On balances greater than $15,000
0.10%
0.15%
0.10%
0.15%
0.50%
Monthly Fees (if qualifying criteria are met)
For accounts with an average daily balance less than $2,000
$9.99
N/A
$0
N/A
No Monthly Fees
For accounts with an average daily balance greater than $2,000
Fees waived
N/A
$0
N/A
No Monthly Fees
Monthly Fees (if qualifying criteria NOT met)
$9.99
N/A
$9.99
N/A
No Monthly Fees
Incoming Wire Transfer Fee
$15
1 Free a month
1 Free a month
1 Free a month
No Fee
Account Opening Fee
$2
$2
No Fee


         6.6.2 Cash Access and Transaction Limitations

Transaction Type
Transaction Limit
Daily Dollar Limit*
ATM Withdrawal
No limit to the number of times per day
$5,000
Cash Back at POS
No limit to the number of times per day
$5,000
Over The Counter "OTC" Withdrawals
No limit to the number of times per day
$5,000
Card Purchases (Signature and PIN)
No limit to the number of times per day
$2,500


         * Daily limits refer to 24-hour rolling timeframes (for example, Tuesday 2:00pm – Wednesday 2:00pm). ATM and POS device owner-operators, merchants and participating banks may impose their own fees and lower limits on cash withdrawals.


         6.6.3 Deposit methods and limits

Transaction Type
Transaction Limit
Daily Dollar Limit*
Monthly Dollar Limit
Wire Transfer
No limit to the number of times per calendar day
No maximum dollar limit
No maximum dollar limit
Direct deposits or ACH Transfers initiated from an outside financial institution
No limit to the number of times per calendar day
No maximum dollar limit
No maximum dollar limit
Cash Loads* Available within two (2) hours after loading
No limit to the number of times per calendar day
No maximum dollar limit
No maximum dollar limit
Aeldra Pay Transfers to the Checking Account using the Aeldra App**
No limit to the number of times per calendar day
$1,000
$5,000


        * THIRD PARTY MONEY TRANSFER services used to load funds to your Checking Account may impose their own fees, per transaction, daily, weekly or monthly limits on the frequency or amount of cash you may load to the Checking Account.

***Certain members may be eligible for higher transfer limits based on Checking Account history, at our discretion. New Checking Accounts open less than thirty (30) days or Checking Accounts with a Mastercard® Debit Card that has not been activated will be limited to a single transfer.

IMPORTANT: If your Checking Account number changes you must immediately notify your employer or any other payors. You must provide them with the new Checking Account number to ensure that your direct deposit activity continues uninterrupted.

The above may be unavailable or delayed from time to time due to risk-based restrictions, scheduled maintenance, changes to our services, unforeseen circumstances, or outages. Aeldra will notify you if your access to features changes or is no longer available to you.


         6.6.4 Bill Payment Limits and Fees

Transaction Type
Transaction Limit
Daily Dollar Limit*
Monthly Dollar Limit
Bill Payment
No limit to the number of times per calendar day
$5,000
10,000


        Fees: There are no Fees to use the Bill Payment feature


         6.6.5 Aeldra Pay Limits and Fees

Transaction Type
Frequency and/or Dollar Limits*
Aeldra Pay Transfer(s)
Send up to a maximum of $2,000.00 per calendar month


        *All Aeldra Pay Transfer limits are subject to temporary reductions to protect the security of member Checking Accounts and/or the Aeldra Pay Transfer Service. Fees: There are no fees associated with the use of the Aeldra Pay Transfer Service.


         6.6.6 ACH Debit Limits

Transaction Type
Transaction Limit
Daily Dollar Limit
Monthly Dollar Limit
ACH Debits
No limit to the number of times per day
Limited to the available Aeldra Account balance.
N/A
ACH Credits initiated from the Aeldra App to another bank account you own*, **
No limit to the number of times per day
$10,000
N/A
Cash Loads** Available within two (2) hours after loading
No maximum dollar limit
N/A
N/A
Aeldra Pay Transfers to the Aeldra Account using the Aeldra App**
No limit to the number of times per day
$1,000
$5,000


        Acceptance of ACH Credits may vary by financial institution. Please contact the bank you wish to send funds to prior to initiating an ACH Credit to determine if restrictions apply.** This transaction type is not available for Checking Accounts with an Aeldra Mastercard® Debit Card that has not been activated.

7. General Rules Governing Deposit Accounts
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The Checking Account and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of the Checking Account is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the laws of the State of Delaware except to the extent governed by federal law.

7.1. Deposits to the Account
Please refer to the section Rates, Fees and Limits for details on Deposit Methods and Limits for your Checking Account.

7.2. No Cash, Paper Checks or Foreign Currency
We are not liable for any deposits, including cash, lost in the mail, lost in transit, or not received by us.
Cash – We do not accept deposits made in cash. If you mail a cash deposit, the cash will be sent back to the address we have for you on file.
Paper Checks – Personal checks, cashier’s checks, and money orders may not be deposited by mail. All checks and money orders sent to us for deposit will be returned unless the full amount may be applied towards a negative balance, in which case the check or money order may or may not be deposited to the Account at our discretion.
Foreign Currency – We do not accept deposits in foreign currency. Any deposits received in foreign currency, cash or check, will be sent back to the address we have for you on file.

7.3. Funds Availability
Please refer to Section “GENERAL FUNDS AVAILABILITY” for additional information.

7.4. Preauthorized Transfers
Your Checking Account number and bank routing number can be used for preauthorized direct debits (“ACH Debits”) from merchants, Internet service or other utility service providers (“Merchants”) and for the purpose of initiating direct deposits to your Checking Account. These transfers will be processed under the Operating Rules of the National Automated Clearing House Association (“NACHA”) and you agree to comply with the NACHA rules. Detailed information regarding preauthorized transfers is available in Section labeled “Electronic Funds Transfer Disclosure and Special Terms and Conditions“.
NOTE: The recipient’s name on any direct deposit(s) we receive must match the name of the Aeldra Accountholder. Any direct deposits received in a name other than the name registered to the Checking Account will be returned to the originator.
IMPORTANT: If your Checking Account number changes you must immediately notify the Merchants. You must provide them with the new Checking Account number to ensure that the ACH Debit activity continues uninterrupted.

7.5. Problems That Could Occur with Deposits
Overpayments and Reversals. If funds are deposited or transferred into your Checking Account by mistake or otherwise, we may correct the situation by deducting the amount of the deposit from your Checking Account without prior notice to you. If there are not enough funds in your Checking Account at that time, your Checking Account could become overdrawn. See the “No Overdrafts” and “Right to Set Off” sections below for more information about what could occur if your Checking Account has a negative balance.

7.6. No Overdrafts
You are not permitted to overdraw your Checking Account. If the available balance in your Checking Account is not sufficient to cover any payment or withdrawal you have authorized, we can refuse to process the payment or withdrawal. If your Checking Account balance becomes negative for any reason, you must make a deposit immediately to cover the negative balance. If your Checking Account has a negative balance for an extended period of time and you have another account with us, we reserve the right to exercise our right to set off. See the “Right to Set Off” section below for details. If your Checking Account has a negative balance for ninety (90) calendar days or more it will be closed.

7.7. Right to Set Off
If your Checking Account balance becomes and remains negative for fifteen (15) days, we can use the funds in any of your accounts to repay the amount owed on the negative balance Checking Account. This means, we have the right to set-off any liability, direct or contingent, past, present or future that you owe against any account you have with us. Further, you grant us a lien on and security interest in the funds on deposit in each of your account(s) as security for all of your liabilities and obligations to us, now or in the future. We will notify you if we have exercised our right to set off.

7.8. Legal Processes Affecting Accounts
If legal action such as a garnishment, levy or other state or federal legal process (“Legal Process”) is brought against your Checking Account, we may refuse to permit (or may limit) withdrawals or transfers from your Checking Account until the Legal Process is satisfied or dismissed. Regardless of the terms of such garnishment, levy or other state or federal process, we have first claim to any and all funds in your Checking Account. We will not contest on your behalf any such Legal Process and may take action to comply with such Legal Process as we determine to be appropriate in the circumstances without liability to you, even if any funds we may be required to pay out leaves insufficient funds to pay a transaction that you have authorized. Payment is made after satisfying any fees, charges or other debts owed to us. You agree that you are responsible for any expenses, including legal expenses and fees we incur due to any Legal Process on your Checking Account. We may charge these expenses to your Checking Account. You will indemnify us for any losses if we do this.

7.9. Account Holds, Suspensions, and Closures
Aeldra may suspend or close your Account for any reason with or without notice if we, at any time, believe a member is using the Checking Account and/or associated Aeldra Mastercard® Debit Card for fraudulent or illegal purposes, or such member otherwise presents an undue risk to Aeldra as determined in our sole discretion. Such reasons include, but are not limited to:
a)     Your use conflicts with any federal, state or local law, rule or regulation, including federal foreign asset control and sanction rules and anti-money-laundering rules, or with our policies adopted to assure that we comply with those laws, rules or regulations.
b)    We receive a court order or other legal request to suspend or close your account.
c)     Your non-fraudulent actions nonetheless violate any part of the Deposit Account Agreement.
If our monitoring of the Checking Account detects any such activity, the Account funds will be subject to a hold pending review of the activity by Aeldra. Aeldra may require you and other parties to the activity to produce documents and/or other materials evidencing the validity of the activity. Funds on deposit in any Account are subject to hold at the Aeldra’s discretion until the source of such funds and/or the activity is properly verified.

7.10. Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time by posting the amended Agreement on aeldra.com, and any such amendment shall be effective upon such posting to that Website. The current Agreement is available at aeldra.com. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Checking Account or this Agreement at any time.
You may cancel this Agreement by calling 1-844-333-3101 to close your Checking Account. Your termination of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
If your Checking Account is cancelled, closed or terminated for any reason, you may request the unused balance be returned to you via check sent to the mailing address we have in our records. For security purposes, you may be required to supply identification and address verification documentation prior to issuing a refund check. Allow fourteen (14) days for processing and mailing of the refund check. In the event the program is cancelled, closed, or terminated, we will send you prior notice, in accordance with applicable law. Specific information and instructions, including how to receive any remaining Checking Account balance, will be in the notice. We reserve the right to refuse to return any unused balance amount less than $1.00.

7.11. Account Dormancy and Escheatment
An account that is inactive for a period of time may be considered dormant and is subject to escheatment. Each state has varying laws as to when an account is subject to escheatment and we may be required to send the balance in your Checking Account to the state of your last known address. We will make all reasonable efforts to contact you before transferring the remaining balance of your Checking Account to the applicable state. For a Checking Account with an international address, the funds will be transferred to the State of Delaware.

7.12. Statements
Electronic statements are available to view and print in the Aeldra App. Checking Account statements are considered to be correct. Carefully review your statements each statement period and notify us of any errors within sixty (60) days of your statement becoming available. You also have a right to obtain a sixty (60) day history your Checking Account transactions by calling us at 1-844-333-3101, sending us an email at concierge@aeldra.com.

7.13. Special Rules for New Accounts
Checking Accounts open less than thirty (30) days or Checking Accounts with an Aeldra Mastercard® Debit Card that has not been activated will be limited in functionality. You may not be eligible to use certain features such as Aeldra Pay, and Aeldra Pay Bills until the Aeldra Mastercard® Debit Card has been activated and the Checking Account has been open for at least thirty (30) days. In addition, certain transfer limits may be lower during this time as indicated in Section Deposits to the Account”, Section Electronic Banking Services” and Section “ELECTRONIC FUNDS TRANSFER DISCLOSURE AND SPECIAL TERMS AND CONDITIONS”.

8. Using the Aeldra Mastercard® Debit Card
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You will receive an Aeldra Mastercard® Debit Card (“the Card”) with your Checking Account. You acknowledge and agree that the funds accessible through use of the Card are limited to the available funds in your Checking Account. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the Card. The Card is the property of the Issuer and must be surrendered upon demand. The Card is nontransferable, and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicable law.

8.1. Activate the Card
You must activate the Card before it can be used. You may activate it by following the email instructions you receive upon opening an account, or by calling 1-844-333-3101 or through the Aeldra App. You will need to provide personal information in order for us to verify your identity. Certain functionality outlined in this Agreement may be restricted prior to activating the Card, for details see Section “Deposits to the Account”, “Electronic Banking Services” and Section “ELECTRONIC FUNDS TRANSFER DISCLOSURE AND SPECIAL TERMS AND CONDITIONS”

8.2. Personal Identification Number
You will not receive a Personal Identification Number (“PIN”) with the Card. However, you will be advised of your default PIN and you will be able to change through the Aeldra App or by calling 1-844-333-3101. See the activation instructions in the “Activate The Card” section. You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the section labeled “Your Liability for Unauthorized Transfers.”

8.3. Authorized Card or Checking Account Users
You are responsible for all authorized transactions initiated and fees incurred by use of the Card or Checking Account. If you permit another person to have access to your Card, Card number(s), Checking Account number(s) or PIN, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of your Checking Account according to the terms and conditions of this Agreement.

8.4. Secondary Cardholder
You may not request an additional Card for another person.

8.5. Your Representations and Warranties
By activating the Card or by retaining, using or authorizing the use of the Card provided with the Checking Account, you represent and warrant to us that: (i) you are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you are 1) a U.S. citizen or legal alien residing in the fifty (50) states of the United States (“U.S.”) or the District of Columbia or 2) a citizen of India with a permanent address in India; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the Checking Account is true, correct and complete; (v) you received a copy of this Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.

8.6. Cash Access and Transaction Limitations
With your PIN, you may use the Card to obtain cash from your Checking Account at any Automated Teller Machine (“ATM”) or any Point-of-Sale (“POS”) device, as permissible by a merchant, that bears the Mastercard®, Interlink®, Plus®, or Maestro® Acceptance Marks. All ATM transactions are treated as cash withdrawal transactions. You may use the Card at an ATM and withdraw funds at a participating bank (“Over The Counter” or “OTC” withdrawals). ATM and OTC cash withdrawals, funds withdrawn at a POS, and purchases are all subject to the maximum amount that can be spent on the Card per day. Please refer to the Rates, Fees & Limits section for itemized cash access and limits for your Checking Account:
You may use the Card to purchase or lease goods or services everywhere Mastercard® debit, Interlink or Maestro Cards are accepted as long as you do not exceed the available balance of your Checking Account. Some merchants do not allow customers to conduct split transactions where the Card is used as partial payment for goods and services and the remainder of the balance is paid with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available in the Checking Account to the Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping the Card, the Card is likely to be declined.
If you use the Card at an automated fuel dispenser (“pay at the pump”), the transaction may be pre-authorized for an amount up to $75.00 or more. If the Card is declined, even though you have sufficient funds available, you should pay for your purchase inside with the cashier. If you use the Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the transaction may be pre-authorized for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. A pre-authorization will place a “hold” on those available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the pre-authorized amount on hold will be removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the pre-authorized amount.
All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.
If you use the 16-digit Card number without presenting the Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make with the Card. The Card cannot be redeemed for cash. You may not use the Card for any illegal online gambling or any other illegal transaction.
Each time you use the Card, you authorize us to reduce the value available in the Checking Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in the Checking Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available in the Checking Account, you shall remain fully liable to us for the amount of the transaction and any applicable fees. See these provisions for additional details if your Checking Account balance becomes negative: “No Overdrafts,” and “Right to Set Off.”
You do not have the right to stop payment on any purchase or payment transaction originated by use of the Card. If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to sixty (60) days.

8.7. Non-Mastercard® Debit Transactions
New procedures are in effect that may impact you when you use the Card at certain merchant locations. In the past, transactions have been processed as a Mastercard® debit transactions unless you entered a PIN. Now, if you do not enter a PIN, transactions may be processed as either a Mastercard® debit, Interlink or as a Maestro transaction.
Merchants are responsible for and must provide you with a clear way of choosing how to make a Mastercard® debit transaction if they support the option. Please be advised that should you choose to use the Interlink or Maestro network when making a transaction without a PIN, different terms may apply. Certain protections and rights applicable only to Mastercard® debit transactions as described in this Agreement will not apply to transactions processed on the Interlink or Maestro network. Please refer to the section labeled “Your Liability for Un-authorized Transfers” for a description of these rights and protections applicable to Mastercard® debit and non-Mastercard® debit transactions.
To initiate a Mastercard® debit transaction at a point-of-sale, swipe the Card through the POS terminal, sign the receipt, or provide your 16-digit Card number for a mail order, telephone, or Internet purchase. To initiate a non-Mastercard® debit transaction at the POS, enter your PIN at the POS terminal or provide your 16-digit Card number after clearly indicating a preference to route your transaction as a non-Mastercard® debit transaction for certain bill payment, mail order, telephone, or Internet purchases.

8.8. Transactions Made In Foreign Currencies
If you obtain funds or make a purchase in a currency other than the currency in which the Card was issued, the amount deducted from the available balance of your Checking Account will be converted by Mastercard® into an amount in the currency of the Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Mastercard® from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Mastercard® itself receives, or the government-mandated rate in effect for the applicable central processing date.

8.9. Receipts
You should get a receipt at the time you make a transaction using the Card. You agree to retain, verify, and reconcile your transactions and receipts.

8.10. Card Replacement
If you need to replace the Card for any reason except at Card expiration, you can do so by calling 1-844-333-3101 or through the Aeldra App. You will be required to provide personal information which may include your Checking Account number, 16-digit Card number, full name, transaction history, copies of acceptable documentation, etc.

8.11. Card Expiration
The Card will expire no sooner than the date printed on it. You will not be able to use the Card after the expiration date; however, a replacement Card will be mailed to you. If you need a Card replacement for any reason other than the Card’s expiration, you may request one at any time by following the procedures in the section labeled “Card Replacement.”

9. Electronic Banking Services
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The following features (Bill Payments, Aeldra Pay) are available with your Checking Account after it has been funded, and your Mastercard® Debit Card has been activated.

9.1.  Bill Payments
With your Checking Account, you will have access to the Bill Payment feature (the “Pay Bills”) through the Aeldra App which allows you to authorize us to make bill payments on your behalf to third parties. You will have access to the Bill Payment feature once your Checking Account has been funded i.e. on the calendar day that your first successful deposit is made to your Checking Account and you have activated your Card.
To initiate a bill payment, you must provide the name and mailing address of each individual or company you wish to pay. Once a payment is authorized, the payment amount will be immediately deducted from your Checking Account balance. Payments made using the Pay Bills take the form of a paper check sent to the payee on your behalf using standard U.S. Postal Service mail. Please allow three to nine (3-9) business days for delivery of the check. Payments can only be sent to addresses located within the fifty (50) states of the U.S. Pay Bills payments are processed daily by 8 AM MST. Pay Bills payments initiated after this time will be processed by 8 AM MST the next business day. Aeldra reserves the right to refuse to process payments to any individual or company. If the decision is made to refuse a payment, Aeldra will notify you on or before the next business day.
These are the limits when using Pay Bills. Please refer to section 6.6 for details.
Pay Bills payments may be refused or returned by the individual or company to whom the payment was issued. The determination to accept this method of payment is at the discretion of the recipient. The U.S. Postal Service may also return payments in cases of expired or invalid addresses. If the Pay Bills payment is returned for any reason, the payment will be voided and the full amount credited to your Checking Account the next business day. If your Checking Account is closed when the Pay Bills payment is returned to us, we will issue you a check and mail it to the address we have on file for you.
Uncashed Pay Bills Payments: Uncashed Pay Bills payments are voided after 180 days. Funds from voided checks will be credited to your Checking Account by 8 AM MST on the next available business day.
CANCELLING A PAY BILLS PAYMENT: You may cancel a single Pay Bills payment as long as it has not been presented for payment by calling 1-844-333-3101. Funds from any cancelled check will be credited to your Checking Account by 8 AM MST on the next available business day.
LIABILITY FOR FAILURE TO STOP PAYMENT OF A PAY BILLS PAYMENT: If you request cancellation of a Pay Bills payment within three (3) three business days or more before it is scheduled to be made, and Aeldra does not cancel it in time, Aeldra will be liable for your losses or damages.

9.2.  Aeldra Pay Transfers
Subject to the terms of this Agreement, your Checking Account includes access to the Aeldra Pay Transfer Service (“Aeldra Pay”) via the Aeldra App. This service allows you to send money to other Aeldra members as well as receive money from other Aeldra members (“Aeldra Pay Transfers”). You may send money to another Aeldra member by inputting the intended recipient’s email address, mobile phone number, or unique Aeldra Username (the “Username”) and the Aeldra Pay Transfer dollar amount you would like to send. Aeldra Pay Transfers will be applied to the Checking Account associated with the recipient’s email address, mobile phone number, or Username entered by the sender. Approved Aeldra Pay Transfers are automatically debited from the sender’s Checking Account and deposited to the recipient’s Checking Account within seconds.
You will not have access to Aeldra Pay to send money until you have activated your Card and your Checking Account has been funded i.e. from the calendar day that your first successful deposit is made to your Checking Account.
Your continued access to Aeldra Pay is determined by Aeldra in its sole discretion based on the history of any Aeldra-branded accounts you have, your use of Aeldra Pay in the past, direct deposit history and direct deposit amounts and other risk-based factors. Aeldra may suspend or terminate your use of Aeldra Pay at any time and without prior notice to you. If you violate the terms of Aeldra Pay, such actions may be used as a basis to terminate your Checking Account.
Please note: The intended recipient must have an open Aeldra Checking Account in order to receive an Aeldra Pay Transfer(s). If you wish to send money to a non-Aeldra member, your intended payee must sign-up and be approved for an Aeldra Checking Account prior to receiving your payment.
By using the Aeldra Pay feature, you agree that you will not post, transmit, distribute, or disseminate through any material that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that would be considered a criminal offense or gives rise to civil liability or violates these terms and the Agreement; or (c); in our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of Aeldra Pay, or which may expose Aeldra, the Bank, its affiliates or its customers to harm, reputational risk, or liability of any nature.
Using the Aeldra Pay Transfer Service
To send an Aeldra Pay Transfer(s), login to the Aeldra App and select “Aeldra Pay” and enter the intended recipient’s email address, name, card account number or the recipient’s mobile phone number.
You must make sure the recipient’s email address, name, card account number or the recipient’s mobile phone number is entered accurately to ensure the Aeldra Pay Transfer is sent to the correct recipient. The obligation to pay the Aeldra Pay Transfer will not be excused by an error in the information entered.
By using Aeldra Pay, you are representing that you are the owner of the mobile phone number or email address listed on your Checking Account. You consent to have the first and last name registered on your Checking Account associated with your email address, card account number or mobile phone number. By doing so, your first and last name will be visible to other Aeldra members who search for you by name. This will assist the sending Aeldra member in verifying that you are the correct intended recipient of the Aeldra Pay Transfer.
Please note: The email address, name, card account number or the recipient’s mobile phone number entered during the Aeldra Pay Transfer may display in your transaction history and on your statement for your reference.
Mobile Carrier Information: By registering a mobile phone number on your Checking Account, you are certifying that you are the owner of the mobile phone account or have the account owner’s permission to register the mobile phone number.
Message and data rates may apply to the use of the mobile device when using the Aeldra Pay Transfer service via the Aeldra App.
Aeldra Pay Transfer Limits
Aeldra Pay Transfers may be initiated at any time as long as the transfer request does not exceed the available balance in your Checking Account. Aeldra may refuse to process any transaction that exceeds any of the limits described below. If your Aeldra Pay Transfer is denied because your Checking Account balance is not sufficient, you are responsible for making alternate payment arrangements with the intended recipient. For limits and fees associated with Aeldra Pay Transfer(s), please refer to section 6.6.
Canceling Aeldra Pay Transfers: Prior to sending an Aeldra Pay Transfer, the sender will be prompted to confirm the transaction. Once the Aeldra Pay Transfer is sent, it cannot be canceled. It is the sender’s responsibility to ensure the information is accurate prior to confirming the Aeldra Pay Transfer request.
If you believe your Checking Account has been compromised or that an Aeldra Pay Transfer from your Checking Account was completed without your permission, please contact 1-844-333-3101 immediately. Please see Section II ELECTRONIC FUNDS TRANSFER DISCLOSURE AND SPECIAL TERMS AND CONDITIONS below, where your liability for unauthorized transfers from the Checking Account is explained.
In case of questions related to Aeldra Pay, please call Aeldra Concierge Services at 1-844-333-3101.

10. Electronic Funds Transfer Disclosure and Special Terms and Conditions
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Your Checking Account number and bank routing number can be used for preauthorized direct debits (“ACH Debit(s)”) from merchants, Internet service or other utility service providers (“Merchants”) and for the purpose of initiating direct deposits (“ACH Credits”) to your Checking Account.
Note: Generally, the recipient’s name on any direct deposit(s) or ACH Credit(s) we receive must match the name on the Checking Account. Any direct deposits received in a name other than the name registered to the Checking Account will be returned to the originator. Aeldra may in its discretion permit certain government transfers so long as one recipient on the transfer matches the name on the Checking Account (e.g., tax returns for jointly filed returns).

10.1. Limits on ACH Debit Transactions
Cut-off Time – The cut-off time for scheduling ACH transfers is midnight Mountain Time. Any transfer scheduled after the cut-off time will be treated as if it were scheduled on the next business day.
ACH Debit Limits – There are limitations to the amount of funds that can be transferred from your Checking Account per day. For details please refer to section 6.6

10.2. Electronic Funds Transfer Services
The following terms are used to describe Electronic Funds Transfer (“EFT”) services. “Automated credits” or “direct deposits” are deposits made to your Checking Account by electronic means. “Automated debits” and “automated payments” indicate payments authorized by you to be made from your Checking Account by electronic means. When you accept direct deposits or authorize automatic payments/debits or transfers to or from your Checking Account, you agree to these terms and conditions.
Other relevant terms and conditions described elsewhere in the Agreement also apply as long as they are consistent with Regulation E or Section II.

10.3. Types of Electronic Funds Transfers Available
         10.3.1 You may arrange with another party, such as your employer or a government agency, to electronically deposit funds on a one-time or recurring basis directly to your Checking Account.
         10.3.2 You may authorize another party, such as a merchant, to make a one-time or recurring payment(s) using the Checking Account and bank routing numbers, directly from your Checking Account subject to the established limitations on withdrawals and transfers.
         10.3.3 You may use the Card to make purchases at merchants that accept the Card or to obtain cash at ATMs, and, subject to availability, cash back at POS terminals.

10.4. Limitations on Transfers, Amounts and Frequency of Transactions
         10.4.1 You may make cash withdrawals and POS purchases, not to exceed the established limits for your Checking Account. See the sections labeled “Cash Access” and “Transaction Limitations” for details about the limits.
         10.4.2 If your Checking Account is closed, blocked or suspended for any reason, you will not be able to transact using your Card (including at an ATM).

10.5. Right to Receive Documentation of Electronic Funds Transfers
         10.5.1 Statements. You will have access to an electronic monthly statement that can be viewed on the Aeldra App.
         10.5.2 Direct Deposits or Automated Credits. If you have arranged to have direct deposits made to your Checking Account at least once every sixty (60) days from the same person or company, call 1-844-333-3101 to find out if the deposit has been made.

10.6. Right to Stop Payment of Pre-authorized Transfers and Procedures for Doing So
If you scheduled a one-time ACH transfer over the phone or recurring ACH transfers using a written authorization form, you can stop any of these payments. Here’s how:
To stop a recurring ACH transfer to a merchant you preauthorized to debit your Checking Account, please contact the merchant to request cancellation of the recurring payment.
If the merchant with whom you arranged recurring ACH transfers from your Checking Account is unable or unwilling to stop the transfer, call Aeldra Concierge Services at 1-844-333-3101 or email concierge@aeldra.com to request a stop on such payment. Your request to stop payment must be received three (3) business days or more before the payment is scheduled to be made. Such a stop payment request will cancel a single, i.e. one (1) payment. If you want to permanently stop all recurring payments to a specific merchant, you may be required to put your request in writing and email it to Aeldra Concierge Services at concierge@Aeldra.com within fourteen (14) days after you call. If we ask you to put your request in writing, you will need to tell us; the name of the payee, the dollar amount of the payment and the date of the payment. If written stop payment notification is required but is not received within fourteen (14) days, only the first payment will be stopped, and all recurring payments will be honored as originally authorized.

10.7. Notice of Varying Amounts
If the recurring ACH transfers you make might vary in amount, the person you are going to pay will tell you the transfer date and the amount of the transfer ten (10) days before each payment is scheduled to take place. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits you set).

10.8. Liability for Failure to Stop Payment of Preauthorized Transfer
If you order us to stop a preauthorized payment three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

10.9. Your Liability for Unauthorized Transfers
Contact us at once if you believe your Card, PIN or Checking Account number has been stolen. Telephoning is the best way to minimize your possible losses. If your Card, PIN or Checking Account number has been lost or stolen, or someone has transferred or may transfer money from your Checking Account without your permission, call 1-844-333-3101. Under Mastercard U.S.A. Inc. Operating Regulations, your liability for unauthorized Mastercard® debit transactions on your Checking Account is $0.00 if you are not grossly negligent or fraudulent in the handling of your Card. This reduced liability does not apply to certain commercial card transactions, transactions not processed by Mastercard® or to ATM transactions outside the U.S. You must notify us immediately of any unauthorized use. In the event that the Mastercard® Zero Liability Rules do not apply, if you notify us within two (2) business days after you learn of any unauthorized transactions, you may be liable for no more than $50.00 if someone used your Checking Account without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card, Checking Account number or PIN and we can prove that we could have stopped someone from using your Checking Account without your permission if you had promptly notified us, you may be liable for as much as $500.00.
Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once following the procedures stated in the section labeled “Information About Your Right to Dispute Errors“. If you do not notify us within sixty (60) days after you become aware of the transaction(s) and/or the statement was made available to you, you may not get back any of the value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking value if you had notified us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If your Card, PIN or Checking Account number has been lost or stolen, we will close your Card and/or Aeldra Account to keep losses down and send you a replacement Card and/or Checking Account number.
If your Checking Account changes you must immediately notify your employer or any other payors or merchants. You must provide them with your new Aeldra Account number to ensure that your direct deposit and/or ACH Debit activity continues uninterrupted.

10.10. Our Liability for Failure To Complete Transactions
If we do not properly complete a transaction from your Checking Account or Card on time or in the correct amount according to our Agreement with you; we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
         10.10.1 If through no fault of ours, you do not have enough funds available in your Checking Account to complete the transaction;
         10.10.2 If a merchant refuses to accept your Card or Checking Account number;
         10.10.3 If an ATM where you are making a cash withdrawal does not have enough cash;
         10.10.4 If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem when you initiated the transaction;
         10.10.5 If access to your Card or Checking Account has been blocked after you reported your Card or Checking Account number lost or stolen;
         10.10.6 If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
         10.10.7 If we have reason to believe the requested transaction is unauthorized;
         10.10.8 If circumstances beyond our control (such as fire, flood, power failure, strike, labor dispute, critical service provider failure, computer breakdown, telephone line disruption, government or regulatory action, or a natural disaster) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
         10.10.9 Any other exception stated in our Agreement with you.

10.11. Confidentiality
We may disclose information to third parties about your Checking Account, Card or the transactions you make:
         10.11.1 Where it is necessary for completing transactions;
         10.11.2 In order to verify the existence and condition of your Checking Account or Card for a third party, such as a merchant;
         10.11.3 In order to comply with government agency, court order, or other legal or administrative reporting requirements;
         10.11.4 If you consent by giving us your written permission;
         10.11.5 To our employees, auditors, affiliates, service providers, or attorneys as needed;
         10.11.6 As noted in the Aeldra Privacy Policy); or
         10.11.7 As otherwise as necessary to fulfill our obligations under this agreement.

10.12. Information About Your Right to Dispute Errors
In case of errors or questions about your electronic transactions, call 1-844-333-3101 or email us at concierge@aeldra.com as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transaction listed in the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.
• Tell us your name, Checking Account number and/or 16-digit Card number.
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.
If you provide this information orally, we may require that you send your complaint or question in writing within ten (10) business days.
We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Checking Account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes to complete the investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) business days, we may not credit your Checking Account.
For errors involving new Checking Accounts; transactions with a merchant’s POS terminal, whether in-person, online, by telephone, mail, or otherwise; or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. For new Checking Accounts, we may take up to twenty (20) business days to credit your Checking Account for the amount you think is in error. For errors involving unauthorized preauthorized debits (“ACH”), we will ask you to complete and sign an “Affidavit of Unauthorized ACH” and return it to us to assist in our investigation.
We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documentation used in the investigation may be obtained by contacting us at concierge@aeldra.com or by calling 1-844-333-3101.

10.13. English Language Controls
Any translation of this Agreement is provided for your convenience. The meaning of the terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.

10.14. Aeldra Concierge Services
For member service assistance or additional information regarding your Checking Account, please contact concierge@aeldra.com or call 1-844-333-3101. Concierge Service agents are available to answer your calls 24/7.

10.15. Telephone Monitoring/Recording
From time to time we may monitor and/or record telephone calls between you & us to assure the quality of our member service team or as required by applicable law.

10.16. No Warranty Regarding Goods or Services as Applicable
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase using your Checking Account.

10.17. Arbitration
Any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Checking Account; iii) your acquisition of the Checking Account; iv) your use of the Checking Account; v) the amount of available funds in the Checking Account; vi) advertisements, promotions or oral or written statements related to the Checking Account, as well as goods or services purchased with the Checking Account; vii) the benefits and services related to the Checking Account; or viii) transactions made using the Checking Account, no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).
We will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence.
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE.
For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY 10017, or at www.adr.org.
All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.
This arbitration provision shall survive: i) the termination of the Agreement; ii) the bankruptcy of any party; iii) any transfer, sale or assignment of your Checking Account, or any amounts owed on your Checking Account, to any other person or entity; or iv) closing of the Checking Account. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION AGREEMENT, DO NOT ACTIVATE OR USE THE CARD OR CHECKING ACCOUNT. CALL 1-844-333-3101 TO CLOSE THE CHECKING ACCOUNT AND REQUEST A REFUND, IF APPLICABLE.

11. Truth in Savings Disclosure
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         11.1 Opening Deposit and Balance Requirements
For minimum deposit requirements to open a Checking Account, please refer to section 6.6
         11.2 Rate Information
For rate information on the Checking Account, please refer to section 6.6. The current interest rate and Annual Percentage Yield (“APY”) for the Checking Account appear in section 6.6. This is a variable rate account. We may, at our discretion, change the interest rate and APY for the Checking Account at any time. Interest begins to accrue no later than the business day the deposit is applied to the Checking Account. Interest will be compounded daily and credited to the Checking Account on a monthly basis.
         11.3 Balance Information
Checking Account interest is calculated using the daily balance calculation method. This method applies a daily periodic rate to the principal balance in the Checking Account each day.

12. Fee Schedule
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All fee amounts will be withdrawn from your Checking Account and will be assessed as long as there is a remaining balance in your Checking Account, except where prohibited by law. Any time your remaining balance is less than the fee amount being assessed, the balance of your Checking Account will be applied to the fee amount resulting in a zero balance on your Checking Account.
For all Fee information please refer to section 6.6

13. General Funds Availability
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Information contained in this section is provided to assist you in understanding our Funds Availability Policy. All deposits into accounts opened through the Bank are processed at a Bank processing facility. This policy does not apply to checks deposited through the Mobile Deposit feature.
We make funds available according to the type of deposit and when the funds are applied, or credited to your Checking Account. Some types of deposits may not be available for immediate use. When we delay the availability of funds or place a hold on a deposit made to your Checking Account, you may not withdraw those funds, and we will not use them to pay any debits, such as ACH transfers or payments, Pay Bills transactions or transactions using your Card during the hold period. We have the right to refuse any deposit.
If final payment is not received on any item you have deposited into your Checking Account, or if any direct deposit, ACH transfer credit is returned to us for any reason, you agree to pay us the amount of the returned item.

13.1. Availability
The length of the delay in the availability of funds varies depending on the type of deposit.

13.2. Business Days
The length of the delay in the availability of funds is counted in business days from the day your deposit is applied to your Checking Account. For purposes of these disclosures, our business days are Monday through Friday. Federal holidays are not included. Deposits received by midnight Mountain Time will be considered current-day deposits. Any deposits received after that time will be processed the following business day.

13.3. Same Day Availability
Funds received from pre-authorized electronic payments such as payroll direct deposits, or other pre-authorized electronic payments will be available on the day the deposit is applied to your Checking Account.ACH Credits received from an external bank account will be applied to the Checking Account when we have verified the external account and received payment on collected funds. Once the funds are applied to the Checking Account, they will have same day availability.

13.4. Longer Availability
Electronic transfers depositing into the Checking Account initiated through the Aeldra App may take up to five (5) business days from the date of the initial request, but will post on the payment date of the deposit once the money has reached the Bank and/or Aeldra.

14. Terms of Use & Privacy Policy
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14.1. Terms of Use
By accessing and/or using the Services, you acknowledge that you have read, understood, and agree to be bound by the Terms of Use set forth at https://www.aeldra.com/terms-of-use. If you do not agree with these terms and conditions, you may not access or use the Services. By using or accessing the Services or by clicking to agree to these Terms when that option is made available to you, you represent that you have read and understand these Terms.

14.2. Privacy Policy
Your use of and access to the Services are subject at all times to our privacy policy set forth at https://www.aeldra.com/privacy-policy. By using or accessing the Services or by clicking to agree to the privacy policy when that option is made available to you, you represent that you have read and understand our Privacy Policy and you agree to be bound by our Privacy Policy.

15. Electronic Communication Agreement
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Please read this information carefully and print or download a copy for your files.
This Electronic Communications Agreement (“Disclosure”) applies to all communications related to the demand deposit account (“Checking Account”) and accompanying services available through Aeldra.com  (the “Website”) and mobile application (“Aeldra App”). This Disclosure supplements and is to be construed in accordance with the terms contained in the deposit account agreement (“Deposit Account Agreement”) you received when you obtained the demand deposit account.
“We”, “us”, “our”, refers to Aeldra Financial Inc. “Issuing Bank” means Blue Ridge Bank. “You” and “your” mean the person or persons identified on the Aeldra Account. “Communication” means any customer agreements or amendments thereto, disclosures, notices, responses to claims, transaction histories, privacy policies and all other information in connection with the Aeldra Account or related products and service, including but not limited to information that we are required by law to provide you in writing.
The Aeldra Account is intended for use only by person(s) who are willing and able to receive notices and communications exclusively through the Website, the Aeldra App or via electronic mail (“E-mail”).If you do not agree to the legally-required notices and communications described herein in electronic and not paper form, you may not open an Aeldra Account. Similarly, if after providing your consent hereunder, you withdraw such consent, your Aeldra Account will be closed.

15.1. Scope of Communications to Be Provided in Electronic Form.
When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format, to the extent allowed by law, and that we may discontinue sending paper Communications to you. Your consent to receive electronic communications and transactions includes, but is not limited to:
• All legal and regulatory disclosures and communications associated with your Aeldra Account, including e-statements or other periodic statement
• Change-in-terms related to your Aeldra Account;
• Privacy policies and notices;
• Responses to claims filed in connection with your Aeldra Account;
• Notices regarding insufficient funds or negative balances; and
• All other communications between us and you concerning your Aeldra Account and any related transactions, products or services.

15.2. Method of Providing Communications to You in Electronic From.
Communications that we provide to you in electronic form will be provided either (1) via email or (2) by access to a web site that is designated in an email notice sent to you at the time the information is available. Periodic statements will be made available on the 6th day of each month and accessible through the Aeldra App. You will not receive a notification when your periodic statement is available to be viewed. You are responsible to retrieve the periodic statement(s) from the App.

15.3. How to Withdraw Consent.
You may exercise your right to withdraw your consent to receive Communications in electronic form by contacting us concierge@aeldra.com. If you withdraw your consent, we will close your Aeldra Account and mail you a refund check for any amount remaining balance(s) in your Aeldra Account, in accordance with the terms of your Deposit Account Agreement. If you withdraw your consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.

15.4. How to Update Your Records.
It is your responsibility to provide us with a true, accurate and complete email address, contact, and other information related to this Disclosure and your Aeldra Account, and to maintain and update promptly any changes in this information. You can update information (such as your email address) through the Aeldra App, by emailing concierge@aeldra.com, or by contacting us at 1-844-333-3101. We are not responsible for any delay or failure in your receipt of the Communications if we send the Communications to the last email address you have provided to us.

15.5. Hardware and Software Requirements.
In order to access, view, and retain electronic Communications that we make available to you, you must have:
• Either a personal computer capable of running one of these compatible browsers OR a mobile device running on the below versions:
    o   Internet Explorer version 9.0 or higher.
    o   Firefox version 35 or higher.
    o   Safari version 6.1 or higher.
    o   Chrome version 38 or higher.
    o   an Apple iPhone or iPad running iOS version 8.0 or higher.
    o   an Android phone running Android version 4.1 or higher.
• AND access to an active email account with an Email service provider.
We may update these requirements as necessary to preserve the ability to receive electronic Communications. If there is a substantial change in these requirements, you will be notified of the changes accordingly.

15.6. Requesting Paper Copies.
We will not automatically send you a paper copy of any Communication, however, we reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically. You can obtain a paper copy of an electronic Communication by printing the Communication.

15.7. Communications in Writing.
All Communications in either electronic or paper format from us to you will be considered “in writing”. You should print or download for your records a copy of this Disclosure and any other Communication that is important to you.

15.8. Federal Law.
You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to federal Electronic Signatures in Global and National Commerce Act (the “Act”), and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

15.9. Termination/Changes.
We reserve the right, at our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

15.10. Consent.
By checking “I agree”, you adopt the check as your electronic signature and you give your affirmative consent to provide electronic Communications to you as described herein. You further agree that your computer satisfies the hardware and software requirements specified above and that you have provided us with a current e-mail address at which we may send electronic Communications to you.